Initial Client Meeting
Setting the foundation by understanding Pinhome’s business and its most pressing challenges.
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Client spotlight · Pinhome Service Semarang
Clarifying strategic direction through consistent dialogue: Pinhome Service Semarang.
Good consulting isn't just about delivering a polished final report—it's about the conversations along the way. That's exactly what defined the engagement between 180 Degrees Consulting Universitas Diponegoro (180DC UNDIP) and Pinhome Service Semarang, a service platform that connects users with home service providers for various household needs across the city.
PROJECT PARTNERPinhome Service
Semarang
Semarang
Clearer direction through consistent collaboration.
01 · The challenge
Finding clarity inside a growing operation.
As a platform operating in the local home-services space, Pinhome Service Semarang needed a deeper, more structured understanding of the core challenges standing in the way of its growth and operations—the kind of clarity that's hard to reach without dedicated, focused analysis from an outside perspective.
THE CORE NEED
A focused outside perspective
Structured analysis to surface the operational and growth challenges that mattered most.
02 · The approach
Consistency and open communication at every step.
180DC UNDIP structured the engagement around consistency and open communication rather than a single big reveal at the end:
Weekly Discussions
An ongoing, consistent dialogue between the analysis team and the client throughout the project, ensuring the direction stayed aligned with Pinhome’s actual needs.
Comprehensive Final Pitching
Bringing everything together into a clear, well-structured presentation of the findings and recommendations.
This rhythm of regular touchpoints meant Pinhome wasn't just receiving a solution—they were part of shaping it every step of the way.
03 · The outcome
Insightful recommendations, shaped together.
Pinhome Service Semarang rated the team's work quality 5/5, with strong scores across project scoping, problem identification, usefulness, and final pitching satisfaction.
CLIENT FEEDBACK
4.2/5Strong scores across every stage.
Project Scoping4/5
Work Quality5/5
Problem Identification4/5
Usefulness4/5
Final Pitching4/5
Deliverables4/5
“The project was carried out smoothly and in a well-structured manner, starting from the initial meeting, followed by consistent weekly discussions between the analysis team and the client, and concluding with a comprehensive final pitching session. Throughout the process, the team demonstrated excellent communication skills and was highly responsive during every discussion. We also found the final pitching to be particularly valuable, as it helped us gain a deeper understanding of the main challenges faced by Pinhome Service Semarang. Overall, the experience was very insightful and impactful for our team.”
For Pinhome, the value wasn't only in the final recommendations—it was in a consulting process that kept them closely engaged and informed from start to finish.
180 Degrees Consulting Universitas Diponegoro is the local chapter of the world's largest student-led consultancy, providing affordable, high-quality strategic and operational solutions to nonprofits, social enterprises, and businesses.
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